Last Updated: November 2025
Thank you for choosing Get Insulation (“we”, “us”, “our”). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our services, request a quote, or complete any form on our website.
1. Information We Collect
When you contact us, complete an online form, or use our services, we may collect the following types of information:
- Personal Information: Name, address, email address, phone number, and property details.
- Eligibility & Grant Information: Information about your home, energy usage, benefits, or grant qualification status.
- Technical Information: IP address, browser type, device information, and how you interact with our website.
- Communication Records: Copies of emails, calls, or messages exchanged with our representatives.
2. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiries or service requests.
- To assess your eligibility for government energy-efficiency grants (such as ECO or GBIS).
- To arrange property assessments, surveys, or installations.
- To provide, manage, and improve our insulation and energy services.
- To share necessary information with our approved subcontractors and trusted insulation partners who perform work on our behalf.
- To comply with legal or regulatory requirements under government grant schemes.
- To send updates, reminders, or service-related communications relevant to your enquiry.
3. Sharing Your Information
We take data privacy seriously. However, to provide you with our services effectively, we may share your data with:
- Approved Subcontractors & Installers: To arrange surveys, installations, or grant-related work.
- Government Grant Administrators: When verifying your eligibility under schemes such as ECO, GBIS, or LA Flex.
- Professional Advisors or Service Providers: Such as IT support, accountants, or auditors (where legally required).
- Regulatory or Legal Authorities: When required by law or to protect our rights.
We never sell your personal data to third parties for marketing purposes.
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Consent: When you voluntarily provide your details via our forms.
- Contractual Obligation: When it’s necessary to deliver a service or complete an installation.
- Legal Obligation: When data must be shared for grant verification or regulatory compliance.
- Legitimate Interest: For improving customer experience and service delivery.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements.
When data is no longer needed, it will be securely deleted or anonymized.
6. Data Security
We use appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
Access to your information is strictly limited to authorized personnel and subcontractors who need it to perform their work.
7. Your Data Protection Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:
- The right to access your personal data.
- The right to correct inaccurate or incomplete information.
- The right to request deletion of your data (“right to be forgotten”).
- The right to restrict or object to processing.
- The right to data portability.
- The right to withdraw consent at any time (where applicable).
If you wish to exercise any of these rights, please contact us using the details below.
8. Cookies
Our website may use cookies or tracking technologies to enhance your experience and understand visitor behavior.
You can control cookies through your browser settings at any time.
9. Links to Other Websites
Our website may contain links to other websites. Please note that we are not responsible for the privacy practices or content of external websites.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Get Insulation
📞 Phone: +44 7448 843498
📧 Email: [Insert Your Official Email Address]
📍 Coverage Area: England and Wales